Contact us

How to contact us

We are more than happy for you to contact our team of optical experts on 01793 746601. Our phone lines are open 7am-8pm Monday to Friday and 9am-4pm Saturday and Sunday.

Can we answer your question?

Before you contact us you might want to check our help section and FAQs. If you still can’t find what you are looking for, please call us or use one of the other contact methods below.

• Returning an item explains how to return an item to us

• Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them

• Tracking your order explains how to follow your order via our website

• Delivery times explains how long your order is likely to take

Other ways to contact us

You can email ask@glassesdirect.co.uk. Our customer service agents aim to respond to all email queries within 24 hours.

You can also write to us at
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, Manchester, M1 4BT

Please do not send returns to the above address. Instructions on how to return an item can be found here.